Advocacy in Action | Dental Assistance
A member had an 8-year-old son with special needs. The member’s primary care dentist had retired and they had to select a new dentist for their family. The child required specialized dental care and the new dentist could not perform the surgery and dental work needed by the child. The child was in constant pain and his dental issues needed to be addressed quickly. The new dentist submitted a referral request to the dental carrier. The dental carrier denied the request. The member did not know what to do so he contacted Purple Card for assistance. The Patient Advocate contacted the carrier and the provider’s office to see how they could all work together to assist the member and the child. She was able to get the carrier to approve the referral for services and the carrier agreed to make a treatment except for the special needs child. This is what the member had to say about the services received from The Purple Card®:
“Thank you so much for all your help!”
At Brinson Benefits, we care about the patient’s best interest. We believe the patient should have an available healthcare navigator and advocate. Our Patient Advocates at The Purple Card® are highly trained to educate members about available benefit programs. They work hard to resolve issues with providers and insurers.
The Purple Card® is an independent health care advocacy and assistance service. Our Patient Advocates provide time and cost-saving services to resolve concerns about benefits programs. We not only assist our members, but we also educate them on ways to maximize health care coverage and other available benefit programs.
