Advocacy in Action | Large Hospital Bill Assistance
A member’s wife had incurred large hospital and treatment bills totaling over $75,000. The member wanted to make sure the claims had been processed and paid correctly by the carrier and the balance due amounts being billed by the service providers were valid and should be paid. The member knew the Purple Card audited claims so he contacted his Patient Advocate. She went to work and reviewed all of the carrier explanation of benefits statements and the bills the member had received from the providers. She found two incorrect bills and saved the member over $900. The member was very thankful and commented:
“Thank you so much for your help! We really appreciate it and I will take care of paying the bills we still have balances on. Neither of us has ever had to deal with a large claim and it is very nice to have someone who understands it all to go through it for us. Thanks again!”
At Brinson Benefits, we care about the patient’s best interest. We believe the patient should have an available healthcare navigator and advocate. Our Patient Advocates at The Purple Card® are highly trained to educate members about available benefit programs. They work hard to resolve issues with providers and insurers.
The Purple Card® is an independent health care advocacy and assistance service. Our Patient Advocates provide time and cost-saving services to resolve concerns about benefits programs. We not only assist our members, but we also educate them on ways to maximize health care coverage and other available benefit programs.
