Advocacy in Action | Reprocessed Claims Assistance
A member contacted Purple Card because she had received another bill from her medical provider for charges dating back to a year prior. The member sent a copy of the bill and asked her Patient Advocate to check and see why the provider was still sending her a bill. The Patient Advocate checked with the insurance carrier and found the claim was recently reprocessed, and an additional payment had been made to the provider. After the additional payment, the member had no patient responsibility and owed the provider nothing. The Patient Advocate called the provider billing department and confirmed they had received the additional payment and the member had no balance. Here is what the member had to say about the services received from the Purple Card®:
“Thank goodness, they finally got it together, and everything handled. All I thought when I pulled the bill out of the mailbox was, Seriously?! As usual, I appreciate you and all the hard work you do for us on the other end of the phone calls or emails. You are truly a blessing and someone I know that can be counted on and trust. Thank you!”
At Brinson Benefits, we care about the patient’s best interest. We believe the patient should have an available healthcare navigator and advocate. Our Patient Advocates at The Purple Card® are highly trained to educate members about available benefit programs. They work hard to resolve issues with providers and insurers.
The Purple Card® is an independent health care advocacy and assistance service. Our Patient Advocates provide time and cost-saving services to resolve concerns about benefit programs. We not only assist our members, we educate them on ways to maximize health care coverage and other available benefit programs.
