Advocacy in Action | Updating Insurance Cards and Recovering Claims
A member called into Purple Card because she had received a bill for $4,138.75. She believed she did not owe this amount to the facility because her insurance plan should have paid some if not all of the amount. The Patient Advocate reviewed the bill and contacted the provider’s billing office on behalf of the member. She learned the provider did not have the member’s current insurance information. The Patient Advocate provided the office with a copy of the member’s insurance card. The provider placed the account on hold and submitted the claim to the insurance carrier for processing. After the claim was processed, the member only owed $236.80 in coinsurance. This is what the member had to say about the services received from The Purple Card®:
“Thank you so much for your help in this matter!”
At Brinson Benefits, we care about the patient’s best interest. We believe the patient should have an available healthcare navigator and advocate. Our Patient Advocates at The Purple Card® are highly trained to educate members about available benefit programs. They work hard to resolve issues with providers and insurers.
The Purple Card® is an independent health care advocacy and assistance service. Our Patient Advocates provide time and cost-saving services to resolve concerns about benefit programs. We not only assist our members, we educate them on ways to maximize health care coverage and other available benefit programs.
