advocacy
March 29, 2022
Advocacy in Action | Collections Correction
Imagine, it’s the holiday season, you’re having a regular day and going about your business like normal. You check your mail and instead of opening Christmas cards, you find yourself opening a collection notice saying you owe almost $5,700 but they are willing to settle for less. This is the ...
February 25, 2022
Advocacy in Action | Dental Assistance
A member had an 8-year-old son with special needs. The member’s primary care dentist had retired and they had to select a new dentist for their family. The child required specialized dental care and the new dentist could not perform the surgery and dental work needed by the child. The child was ...
January 12, 2022
Advocacy in Action | Help with Hospital Bill
A member received a very large bill from the hospital. The hospital was asking for a payment of over $39,000. The member was very concerned and contacted The Purple Card® to seek help in determining the amount truly owed and what should be paid to the hospital. The Patient Advocate checked into ...
December 22, 2021
Advocacy in Action | Unexpected Bill
A member received a bill from the lab for $2,152.89. The member did not understand why he was receiving the bill and mentioned the issue to his co-worker. His co-worker mentioned her Patient Advocate had helped her resolve a similar issue. The member called his Patient Advocate about the lab ...
November 30, 2021
Advocacy in Action | Accident Claims
While out of state on a vacation, a member had a collision with a tree while skiing…all at about 30 mph! Thankfully, he survived but not without major damage to various body systems. He was flown to the closest trauma center, had multiple surgeries and afterwards, had intense therapy. In total, ...
September 29, 2021
Advocacy in Action | Help with Short Term Disability Benefits
HR reached out because they had a pregnant member who was being denied her short term disability. Miranda was a new hire whose new hire benefits and open enrollment ran very close together. Miranda did not elect her coverage during her new hire period and instead elected during open enrollment. ...
August 23, 2021
Advocacy in Action | Benefit Program Education
Ingrid needed help. Her child needed to be evaluated by a neuropsychologist. Ingrid did not fully understand her benefits and was looking at using an out of network provider—oh no! After her conversation with a patient advocate, she understood the benefit (insurance and financial) of using an ...
July 26, 2021
Advocacy in Action | Ambulance Bill Audit and Recovery
An ambulance company balance billed the member for $1,787.87. The member did not understand why so they contacted their Patient Advocate for assistance. The Patient Advocate went to work to see how she could help. When checking the insurance plan and benefits, the Patient Advocate learned the ...
June 25, 2021
Advocacy in Action | Billing Corrections
Juan had gone in for an echocardiogram. Almost everything turned out fine…everything but the billing! Juan was not expecting to get a bill that was over $2,500! He contacted his dedicated Patient Advocate and they got on the case. In the end, all that Juan owed was less than the cost of getting ...
May 28, 2021
Behavioral Health in the Workplace
Mental Health Awareness Month is officially observed in May and is especially relevant this year as everyone is continuing to deal with the impact of the pandemic. New research on Behavioral Health Issues in the Workplace was published by The Standard and recently presented in a webinar by Dr. ...
