Advocacy in Action | Prescription Appeal Assistance
A member was having a problem filling a brand name prescription medication she had been taking for the last 4 years. A formulary pharmacy benefit change had been made to the insurance plan and the cost of the brand name prescription medication had risen several hundred dollars. Because of the change, the member could no longer afford the cost of the brand name prescription medication and contacted Purple Card for assistance. The Patient Advocate worked with the carrier and they agreed to allow for one more additional refill of the brand name prescription medication at the copay amount so she could work with her physician and be switched to a generic prescription medication approved under the plan.
This is what the member had to say about the services received from The Purple Card®:
“Thank you for all of your help. I can’t express just how much you and all of the others at Purple Card mean to me and my family. This was a very hard year for me; I could not have made it without all of your support and encouragement.”
At Brinson Benefits, we care about the patient’s best interest. We believe the patient should have an available healthcare navigator and advocate. Our Patient Advocates at The Purple Card® are highly trained to educate members about available benefit programs. They work hard to resolve issues with providers and insurers.
The Purple Card® is an independent health care advocacy and assistance service. Our Patient Advocates provide time and cost-saving services to resolve concerns about benefit programs. We not only assist our members, we educate them on ways to maximize health care coverage and other available benefit programs.
