Employee Benefits | Upskilling Managers for Conflict Resolution

Managers often need to handle workplace disputes to keep productivity and employee well-being on track. With conflicts on the rise, it’s crucial to train managers in conflict resolution.

Recognizing the Need

Conflicts are escalating due to geopolitical issues, labor strikes, climate change, and DEI efforts. A 2023 Gartner survey found that 57% of managers feel responsible for managing team conflicts, yet many would benefit from proper training. Effective conflict resolution can improve workplace dynamics and productivity.

Unresolved conflict has significant financial and emotional costs. A CPP Global study found that 85% of employees experience conflict, with 29% facing it constantly. Upskilled managers can reduce these costs by effectively managing conflicts.

Addressing the Need

Instead of avoiding conflict, managers should see disputes as growth opportunities. Teaching employees to approach conflicts pragmatically and find mutually beneficial solutions fosters innovation and problem-solving. Use instant messaging and video conferencing to facilitate communication and resolve misunderstandings quickly. Regular training ensures all team members are comfortable with these tools.

Managers must encourage clear, non-judgmental communication. Setting a positive example and valuing open dialogue can prevent conflicts from escalating. Comprehensive conflict resolution training, including workshops and coaching, is essential. Recognizing and rewarding effective conflict management further incentivizes these practices.

Effective conflict resolution is vital for maintaining a healthy and productive work environment. This proactive approach minimizes disruptions and enhances overall team morale and collaboration. By investing in manager training, leaders are better equipped to handle disputes, fostering a supportive and cohesive workplace that attracts and retains top talent.

Originally featured in UBA’s July 2024 HR Elements Newsletter.