Steven W. Goethel, CEBS
Vice President Customer Solutions — Stop Loss & Reporting
UMR
Steven (Steve) Goethel is vice president customer solutions — stop loss and reporting for UMR, the third-party administrator (TPA) unit of UnitedHealthcare. He is responsible for the company’s stop loss marketing, stop loss recovery activities and relationships. In addition, he also is responsible for the Information and Analytic Services (IAS) function, which is responsible for customer plan performance reporting. Mr. Goethel brings more than 25 years of marketing, business development, technology and customer solutions experience to his role. He joined the organization as a pension analyst and soon transferred to pension marketing and later employee benefits marketing. Mr. Goethel then joined the business development unit, helping to develop the request for proposal and renewal process. His technology management positions within UMR include work on Intranet and Internet initiatives and later technology management and business development. In 2003, he joined the customer solutions team as director product management — middle market and stop loss. Mr. Goethel is a native of Grafton, Wis. He received a bachelor’s degree in business administration from the University of Wisconsin-Eau Claire. He earned the designation of Certified Employee Benefits Specialist (CEBS) in 1995.
