January 2, 2024
Dear HR Manager from Concerned Boss
Dear HR Manager, One of my team members has hearing loss and can find it challenging to hear meeting discussions. How can I better support this employee? – Concerned Boss Dear Concerned Boss, Hearing loss is a growing health issue. By supporting your employee with hearing loss, you can increase ...
December 15, 2023
Advocacy in Action | Updating Insurance Cards and Recovering Claims
A member called into Purple Card because she had received a bill for $4,138.75. She believed she did not owe this amount to the facility because her insurance plan should have paid some if not all of the amount. The Patient Advocate reviewed the bill and contacted the provider’s billing office ...
December 12, 2023
Employee Benefits | A Strategic Approach to Crafting Employee Benefits that Matter
Creating a successful employee benefits package in today’s competitive job market requires a strategic approach: actively listen to employees understand employee motivations overcome perceived cost barriers A recent survey highlights the importance of ongoing evaluation and consultation with ...
December 7, 2023
Workplace Culture | Integrating AI in HR
Artificial Intelligence (AI) is profoundly reshaping the landscape of human resources (HR), revolutionizing traditional processes and unlocking new possibilities. From recruitment to employee engagement, HR teams are finding applications for AI that streamline workflows, enhance ...
December 5, 2023
Dear HR Manager from Accommodating Boss
Dear HR Manager: My office celebrates Christmas, but my team is multicultural, and I don’t want to offend anyone. How do I include them in the holiday spirit? – Accommodating Boss Dear Accommodating Boss: This time of year has many joyful traditions – Christmas, Hanukkah, Kwanzaa, and Pancha ...
December 5, 2023
Compliance Recap | November 2023
November brought an ACA FAQ from the Departments of Labor, Health and Human Services, and the Treasury ensuring that SBCs and claims and appeals notices are available when more than 10 percent of the population is literate only in a specific non-English language. UnitedHealth’s pharmacy benefit ...
November 16, 2023
Advocacy in Action | New Coverage Call Ahead Assistance
A member’s medical coverage was being changed from one plan to another and the carrier’s system was not yet updated to reflect the new benefits or eligibility information. The member had several scheduled appointments for tests and procedures and needed the help of their Patient Advocate to ...
November 14, 2023
Employee Benefits | Do your employees love your benefits as much as you do?
Employers and HR professionals must adopt employee benefits strategies that resonate with their workforce. A recent survey revealed a disconnect between how HR personnel perceive benefits and how employees experience them. Employers can use four key strategies to attract and retain top talent. ...
November 14, 2023
Gag Clause Prohibition Compliance Attestation
Title II (Transparency) of Division BB of the Consolidated Appropriations Act (“CAA”) prohibits group health plans from entering into an agreement with a health care provider, network or association of providers, third-party administrator (TPA), or other service provider that include language ...
November 7, 2023
Workplace Culture | Reviewing Your Bereavement Leave Policy
Losing a loved one is a deeply emotional and mentally challenging experience. It is a time when individuals need support, understanding, and time to grieve. Bereavement leave is a compassionate gesture and a vital benefit for employee well-being. What is bereavement leave? Bereavement leave is ...
